Last Updated: 10/03/2025
Welcome to Western Lake District and Coast (“we,” “our,” or “us”). We are committed to protecting and respecting your privacy. This policy explains how we collect, use, and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Information We Collect
We may collect and process the following personal data:
- Personal identifiers: Name, email address, phone number, and any other information you provide through contact forms.
- Technical data: IP address, browser type, device information, and analytics data.
- Usage data: Information on how you interact with our website.
- Marketing and tracking data: Data from Google GA4, Google Search Console, Google Ads, and Facebook Pixel.
2. How We Collect Your Data
We collect your personal data in the following ways:
- When you visit our website.
- When you submit an enquiry via a contact form.
- Through cookies and tracking technologies (e.g., Google Analytics, Facebook Pixel).
3. How We Use Your Data
We use your personal data for the following purposes:
- To provide, operate, and maintain our website.
- To analyse user interactions and improve website performance.
- To respond to enquiries and provide customer support.
- For marketing and advertising purposes.
4. Lawful Basis for Processing
We process your data under the following legal bases:
- Consent: When you voluntarily provide information or accept cookies.
- Legitimate interest: To improve website functionality and enhance user experience.
- Legal obligation: Compliance with applicable laws and regulations.
5. Data Sharing and Disclosure
We do not sell your data. However, we may share it with:
- Service providers: Third-party analytics and marketing platforms (Google, Meta/Facebook).
- Legal authorities: When required by law.
6. Data Retention
We retain personal data only as long as necessary for the purposes outlined in this policy.
7. Your Rights
Under UK GDPR, you have the right to:
- Access your personal data.
- Request correction or deletion of your data.
- Object to processing or request data portability.
- Withdraw consent at any time.
To exercise these rights, contact us at info@discovercarlisle.co.uk.
8. Cookies
We use cookies for tracking and analytics. You can manage cookie preferences via your browser settings. See our Cookie Policy for more details.
9. Security Measures
We implement security measures to protect your data. However, no online platform can guarantee absolute security.
10. Changes to This Policy
We may update this policy from time to time. Any changes will be posted on this page.
TERMS AND CONDITIONS
Last Updated: 10/03/2025
Welcome to Western Lake District and Coast. By using our website, you agree to the following terms and conditions.
1. Introduction
These Terms and Conditions govern your use of our website. By accessing or using Western Lake District and Coast, you accept these terms in full.
2. Website Use
You agree to use our website lawfully and not engage in any activity that may harm or disrupt its functionality.
3. Intellectual Property
All content on this website, including text, images, logos, and trademarks, is owned by or licensed to us. You may not reproduce or distribute any content without permission.
4. User-Generated Content
If you submit content (e.g., reviews, comments), you grant us a non-exclusive, royalty-free licence to use and display such content.
5. Third-Party Links
Our website may contain links to external sites. We are not responsible for the content or privacy practices of third-party websites.
6. Disclaimer
We strive to ensure that the information on our website is accurate and up to date. However, we do not guarantee its completeness or accuracy.
7. Limitation of Liability
We shall not be liable for any direct, indirect, or consequential damages arising from your use of this website.
8. Governing Law
These terms are governed by the laws of England and Wales. Any disputes shall be resolved in the courts of England and Wales.
9. Changes to These Terms
We reserve the right to modify these terms at any time. Your continued use of the site constitutes acceptance of any changes.
For any questions regarding these terms, contact us at info@discovercarlisle.co.uk.
