Privacy Policy

Last updated May 2017. This is the privacy policy for Western Lake District & Coast Tourism Ltd with information about what details we may keep about customers and why and how to contact us with queries or concerns.

Western Lake District & Coast Tourism Ltd is committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

We collect information about you for specific purposes:

  • To process enquiries from you
  • To provide news and information to you
  • To provide you with the best possible service
  • To better understand our customers with the aim also of improving our service to you.

By subscribing to communications from us (e.g. by following us on social media, subscribing to an e-newsletter or indicating that we may contact you when entering a competition) you may receive occasional e-mailshots with news or regarding special offers and products that may be of interest to you. You may unsubscribe from this contact by writing to us or using ‘Unsubscribe’ on mailshots.

The type of information we may collect about you includes:

  • name
  • address
  • phone number
  • email address

We do not currently take online payments. In the event that we should begin to take online orders, online payments will be via secure external services and will be independent from our website. Please check the payment service’s privacy policy and terms for detailed information.

The data we hold will be accurate and up to date, to the best of our endeavours. You can check the information that we hold about you (if any) by emailing us or writing to us. If you find any inaccuracies we will delete or correct it as soon as reasonably practical.

The personal information that we hold will be held securely in accordance with the law.

We will not share your information with any 3rd party outside the partnership, which includes our supporters’ community.

We may use technology to track the patterns of behaviour of visitors to our website. This can include using technologies such as “cookies” which would be stored on your browser. You can usually modify your settings to prevent cookies etc, although this may impair your online experience. The information collected in this way can be used to identify you to some extent unless you modify your browser settings.

If you have any questions or concerns about this policy or how Western Lake District & Coast Tourism Ltd processes your personal information, please contact us by email to info[at] or by post to Western Lake District, c/o Maudlands, Maude St, Kendal LA9 4QD marked ‘WRT Privacy Policy’.